A Better Way To Manage Your Social Media Business - CommEngine

A Better Way To Manage Your Social Media Business

Ignite your brand's social media presence with our game-changing Social Media CRM. Seamlessly communicate, manage comprehensive customer database and leads, generate data-driven reports & analytics, and gain complete visibility of every communication. Unleash the potential of your brand today! Yet it’s simple!

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99% Customer

Satisfaction

35%

Resource Saved

1.5 million+

Customer Profile

                       

Who needs a CommEngine Social CRM?

Social Communications

Brands that prioritize social media communications, invest in quality content, and utilize platforms like Facebook, Messenger, and Instagram can greatly benefit from adopting CommEngine Social CRM. It allows them to effectively manage their social channels, convey their brand persona, and optimize media buying strategies.

Serve through Social Media

When brands aim to engage with customers through social media, build relationships, and actively listen and monitor social conversations, CommEngine Social CRM becomes an invaluable tool. It helps them track customer interactions, identify trends, and enhance customer engagement through personalized communication.

Sales, Support, & Complaint Management Through Social Media

For brands that generate sales leads, provide support, and manage complaints through social media platforms, CommEngine Social CRM offers efficient sales and customer service management. It enables seamless lead tracking, streamlined support processes, and effective complaint resolution, leading to enhanced customer satisfaction and improved brand reputation.

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speciality

Why need a CommEngine Social CRM?

Features

This is the future of work.

  1. Query Management & Follow-Up

    Answer every query step by step to ensure user satisfaction and lead your business to the peak within the build guidance of CommEngine. Follow-up potential customers if needed as per the calendar.

  2. Customer profiling and database

    Easily collect a comprehensive list of all your customers from your social business page, hassle-free, and automatically categorize them based on your specific needs.

  3. Lead management

    Effortlessly handle and track all your sales, support, and complaint leads, ensuring you have complete visibility into every stage of the customer journey. Streamline your management of potential business clients with ease, leaving the complex backend tasks to CommEngine. Take the first step and get started now!

  4. Real-time dashboard for social media monitoring

     Get up-to-the-minute social media insights through a user-friendly real-time dashboard, allowing you to efficiently manage your business. Identify your most profitable areas and quickly identify any areas of concern or improvement Access a concise summary of all important details in one place.

  5. Performance Analytical Reports

    With CommEngine, you can easily evaluate how well your query management agents are performing or devise strategies to enhance your work processes. Monitor your business’s progress and setbacks on a single page, with clear explanations for easy understanding and decision-making. Stay informed and make informed choices for your business’s growth. Take the first step and […]

  6. Order Management

    Easily place your orders and track them every step of the way from reaching the customer’s doorstep. Get started now and enjoy the convenience of a simple and intuitive ordering and tracking process

  7. Retargeting Campaign

    CommEngine offers a variety of campaign options to help you reach your target audience effectively. You can run campaigns through post campaigns, issue tag campaigns, as well as email and SMS campaigns. These versatile campaign tools allow you to connect with your specific customers through different channels, maximizing your outreach and engagement.

Your Success is Our Inspiration

That’s why we are proud to present you with

In today’s competitive business world, managing customer leads and understanding profiles is vital to success. ComEngine is the ideal choice for businesses for effective lead management on social media platforms. With its intuitive interface, powerful automation features and insightful analytics, ComEngine stands out as an exceptional solution in the ever-evolving retail industry. Read full story

CommEngine is a very user-friendly social media tool that helped our team to effectively manage customer queries. It helped us reduce unattended queries by far more than others.  Read full story

CommEngine Social Media CRM is a game-changer! It streamlines my social media interactions, allowing me to manage customer inquiries and monitor brand mentions effortlessly. The user-friendly interface and robust analytics provide valuable insights. It’s a must-have tool for any business looking to excel in customer engagement and online reputation management. Highly recommended! Read full story

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