99% Customer
Satisfaction
35%
Resource Saved
1.5 million+
Customer Profile
Who needs a CommEngine Social CRM?
Social Communications
Brands that prioritize social media communications, invest in quality content, and utilize platforms like Facebook, Messenger, and Instagram can greatly benefit from adopting CommEngine Social CRM. It allows them to effectively manage their social channels, convey their brand persona, and optimize media buying strategies.
Serve through Social Media
When brands aim to engage with customers through social media, build relationships, and actively listen and monitor social conversations, CommEngine Social CRM becomes an invaluable tool. It helps them track customer interactions, identify trends, and enhance customer engagement through personalized communication.
Sales, Support, & Complaint Management Through Social Media
For brands that generate sales leads, provide support, and manage complaints through social media platforms, CommEngine Social CRM offers efficient sales and customer service management. It enables seamless lead tracking, streamlined support processes, and effective complaint resolution, leading to enhanced customer satisfaction and improved brand reputation.
speciality
Why need a CommEngine Social CRM?
Customer Communication & Lead Management Strategy
CommEngine provides Brands with a Customer Service Management Communication flow book for business growth, where communication strategies, tagging suggestions, etc. are covered in detail. CommEngine is best for tremendous support, training & supervision.
Step-by-step query & Follow up management
Manage your Social Media Communication like a pro, handle every communication with the shortest time span. Ensure zero missing communication that can help query management do mindfully and minimize agent's attention disruption which increases agent efficiency by 20%. Special communications can be follow-up within the system.
AI-based customer Profile & Database generation
AI-based customer profiling creates a lifetime potential customer database, which is an asset for brands. CommEngine Social CRM can create segment-wise customer databases that will help to narrow down the target audience with actionable data for further re-engagement campaigns.
Incremental Sales
CommEngine Social CRM as well as Communication Strategy can help to convert each and every social opportunity into a Sales lead which impacts sales. It is beneficial to increase sales volume by at least 15%-25%.
Retargeting Customers
Potential customers can be retargeted through post-tagging campaigns, issue-tagging campaigns, SMS and email marketing.
Management Visibility & Data-driven Decisions
In between dates, CommEngine's real-time dashboard will provide visibility into the following: total communication status and communication trends; the number of new consumers and segment-specific consumer acquisition; engagement statistics; and agent performance analytics.
Social Media Page Security
Via CommEngine tool, agent can serve customer queries without any access on social media page, that ensure page securities.
Features
This is the future of work.
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Query Management & Follow-Up
Answer every query step by step to ensure user satisfaction and lead your business to the peak within the build guidance of CommEngine. Follow-up potential customers if needed as per the calendar.
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Customer profiling and database
Easily collect a comprehensive list of all your customers from your social business page, hassle-free, and automatically categorize them based on your specific needs.
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Lead management
Effortlessly handle and track all your sales, support, and complaint leads, ensuring you have complete visibility into every stage of the customer journey. Streamline your management of potential business clients with ease, leaving the complex backend tasks to CommEngine. Take the first step and get started now!
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Real-time dashboard for social media monitoring
Get up-to-the-minute social media insights through a user-friendly real-time dashboard, allowing you to efficiently manage your business. Identify your most profitable areas and quickly identify any areas of concern or improvement Access a concise summary of all important details in one place.
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Performance Analytical Reports
With CommEngine, you can easily evaluate how well your query management agents are performing or devise strategies to enhance your work processes. Monitor your business’s progress and setbacks on a single page, with clear explanations for easy understanding and decision-making. Stay informed and make informed choices for your business’s growth. Take the first step and […]
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Order Management
Easily place your orders and track them every step of the way from reaching the customer’s doorstep. Get started now and enjoy the convenience of a simple and intuitive ordering and tracking process
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Retargeting Campaign
CommEngine offers a variety of campaign options to help you reach your target audience effectively. You can run campaigns through post campaigns, issue tag campaigns, as well as email and SMS campaigns. These versatile campaign tools allow you to connect with your specific customers through different channels, maximizing your outreach and engagement.
Your Success is Our Inspiration
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Happy Clients
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