Query Management & Follow-Up
Answer every query step by step to ensure user satisfaction and lead your business to the peak within the build guidance of CommEngine. Follow-up potential customers if needed as per the calendar.
Customer profiling and database
Easily collect a comprehensive list of all your customers from your social business page, hassle-free, and automatically categorize them based on your specific needs.
Lead management
Effortlessly handle and track all your sales, support, and complaint leads, ensuring you have complete visibility into every stage of the customer journey. Streamline your management of potential business clients with ease, leaving the complex backend tasks to CommEngine. Take the first step and get started now!
Real-time dashboard for social media monitoring
Get up-to-the-minute social media insights through a user-friendly real-time dashboard, allowing you to efficiently manage your business. Identify your most profitable areas and quickly identify any areas of concern or improvement Access a concise summary of all important details in one place.
Performance Analytical Reports
With CommEngine, you can easily evaluate how well your query management agents are performing or devise strategies to enhance your work processes. Monitor your business’s progress and setbacks on a single page, with clear explanations for easy understanding and decision-making. Stay informed and make informed choices for your business’s growth. Take the first step and […]
Order Management
Easily place your orders and track them every step of the way from reaching the customer’s doorstep. Get started now and enjoy the convenience of a simple and intuitive ordering and tracking process
Retargeting Campaign
CommEngine offers a variety of campaign options to help you reach your target audience effectively. You can run campaigns through post campaigns, issue tag campaigns, as well as email and SMS campaigns. These versatile campaign tools allow you to connect with your specific customers through different channels, maximizing your outreach and engagement.