Delivery Tiger is the first online courier marketplace in Bangladesh, Provide a doorstep home delivery service at the lowest delivery charge with online tracking in country and ensure door-to-door delivery service in 64 districts, 492 union.
The leading logistics platform Delivery Tiger started E-Loan service with Shakti Foundation who is one of the largest microfinance institutions in the country.
CommEngine is a Data-Driven 360° CRM that promises you to Track, Trace, Organize and Map each social media Communication & Customer intuitively with complete visibility.
CommEngine supported & partnered by Robi Axiata and Microsoft.
CE awarded with National ICT Award at 2019 & Bangladesh Innovation Award 2021
Delivery Tiger can achieve GOAL by CommEngine
- Response Management: The step-by-step response operation of CommEngine Tool ensure zero missing communication & allows the agent to work mindfully.
- User Acquisition: Using CommEngine follow-up feature special communications can be follow-up within the system. Notification base follow-up management ensure higher user acquisition rate.
- Issues Management: CommEngine have a tagging feature that will help you to segmenting all the communication regarding E-Loan, Complain, Compliment, Support, Service etc.
- Customer Database: The AI base customer profiling create a life time asset for brands. And the proper user tagging will generate segment wise customer database that will help to narrow down target audience for further re-engagement campaign and e-loan management.
- Merchant & Lead Management: With the Lead Management System at CommEngine, Delivery tiger can easily nurture the Merchant and various Leads (E-Loan, sales, services, support) that come to your social media.
- Loan Customer Acquisition: According to the Issue and lead management, the customer with the sentiment of loan can be easily segmented & re-engage with content.
Key Benefit Analysis for Delivery Tiger by CommEngine
- Productivity: Ensure zero messing communication mindfully and minimize agent disruption which increases agent efficiency by 20%.
- Management Supervision: CommEngine real-time Dashboard will give the visibility – Total Communication Status & Communication Trends, Count of the new Consumers & Segment-wise consumer acquisition, Engagement Stats, Agent performance analytics in between dates
- Reporting for Supervisor: CommEngine Tool Generate Automated reports on Agents KPI and SLA, First/Handing Response time ; that reduce the work hour of an MIS & all the reports will help in decision making & business growth. Our partners usually save 04-Mandays per brand with maximum three social media pages.
- Future Supported: CommEngine is not only response management solution , it included integrated sales & support lead management + Customer Database Building + Communication BI data.
Brand Communication Persona Analysis for Delivery Tiger
Delivery Tiger has become a brand in Bangladeshi delivery media through premium support and services.
- Delivery Tiger serves Doorstep Pick-up & Delivery, Cash-on-delivery, and all other logistics needs.
- The microfinance e-loan service is adding gear to business growth.
- Consist a community and target group of Merchant and end consumers.
- Basket size of each lead is significantly higher.
- More than 20% communication can turns to a lead from social / digital
- Customer decision time for a lead is nearly a day to week.
- Profiling Niche supporter group and keep engaging is a key.
- Serving top aware TG and one-stop support & service management will create conversational brand image.
To be with the count of be and listen to your clients social media management is best solution for analytics and data driven decision.
Merchant Lead Acquisition Strategy for Delivery Tiger
50 to 150 Lead Acquisition target per day
Previous Piloting Summary
Delivery Tiger and CommEngine arranged a detailed piloting in the last quarter of 2020
- The piloting lasted for 3 weeks
- Most Prominent for Marchant Account Acquisition
- All communication of Facebook’s feeds & messengers handled by CommEngin solution
- Automated Report & Analytic was designed by Tool
- Define and execute advance customer fulfillment like customer profile building , analytics building , sales and support lead generation.
CommEngine+ Strategy+ Execution = Last Mile Social Media Customer Fulfillment.
CommEngine Growth Solution Modules for Brands
- Social Media Query Management
- Social & Retail Customer Profiling
- Integrated Re-Engagement Campaign
- Team Analytics & Insights
- Sales/Support Lead & Order Manager
On-Demand Business Intelligence & Social Monitoring.
Future discussion Scope in queue
- We will discuss about Your brand persona and how CommEngine can fit in there
- Customer Brand Social Customer Profiling & Communication Fulfillment Roadmap
- Finally how growth solution can help you in every single possible way.
- Active free trial for piloting with proper demonstration.
To Know more about CommEngine Tool & Module please visit at