ToguMogu creating an all-in -one service platform for expected and new parents for the first time in Bangladesh
In case of any baby products, ToguMogu are not just selling products rather selling product with a value-added service like consultation to choose products of trusted brand and suitable for baby.
CommEngine is a Data-Driven 360° CRM that promises you to Track, Trace, Organize, Group, and Map each social media Communication & Customer intuitively with complete visibility.
CommEngine supported & partnered by Axiata and Microsoft , serving leading brands and agencies locally and globally.
ToguMogu can achieve GOAL by CommEngine
- Response & Follow-up Management: The step-by-step response operation of CommEngine Tool allows the agent to work mindfully, and accordingly, special communications can be follow-up within the system.
- Lead Management: With the integrated Lead Management System in CommEngine, ToguMogu can easily nurture the customer’s sales, services, support, issue Leads that come to your social media.
- Issues Management: CommEngine have a tagging feature that will help you to segmenting all the communication regarding complain, compliment, support, service etc.
- Customer Database: The AI base customer profiling create a life time asset for brands. And the proper user tagging will generate segment wise customer database that will help to narrow down target audience for further re-engagement & campaign.
Benefit Analysis for ToguMogu by CommEngine
- Productivity: Ensure zero messing communication mindfully and minimize agent disruption which increases agent efficiency by 20%.
- Management Supervision: CommEngine real-time Dashboard will give the visibility – Total Communication Status & Communication Trends, Count of the new Consumers & Segment-wise consumer acquisition, Engagement Stats, Agent performance analytics in between dates
- Reporting for Supervisor: CommEngine Tool Generate Automated reports on Agents KPI and SLA, First/Handing Response time ; that reduce the work hour of an MIS & all the reports will help in decision making & business growth. Our partners usually save 04-Mandays per brand with maximum three social media pages.
- Support Flex: CommEngine is best in Brand wise customer experience design, tools support, train & supervise local team , post- support.
- Future Supported: CommEngine is not only response management solution , it included integrated sales & support lead management + Customer Database Building + Communication BI data.
Brand Communication Persona Analysis for ToguMogu
ToguMogu provides expert recommended newborn products to make life easy for new parents.
- ToguMogu consist all kind of community and target group by their goods.
- Basket size of each lead is significantly higher.
- More than 20% communication can turns to a lead from social/ digital
- Customer decision time for a lead is weeks to month.
- Profiling the supporter group and keep engaging is a key of business growth.
- Serving top aware TG and one-stop sales / service management will create conversational brand imag
To be with the count of be and listen to your clients social media management is best solution for analytics and data driven decision.
ToguMogu Social Media Communication Analysis
The CommEngine team analyzes ToguMogu’s Social Media existence. ToguMogu has a lot of opportunities to assure more business from your Social Media appearance.
With Response Management, ToguMogu can introduce follow-up management and automated reporting in CommEngine.
ToguMogu can generate more than 500++ sales leads per month with a stepwise communication management.
In addition , 3000+/Monthly Customer database listing provide ToguMogu its most aware target group in use.
Communication Issues
Might be Miss
Last Mile Visibility
• GREETING
• QUERY
• OPINIONS
• PRICE ASKING
• COMPLIMENT
• SUGGESTION
• COMPLAIN
• Make Awareness
• Managing each and every communication (Comments, Inbox) step by step
• Segmenting all communications and users based on brand strategy
• Profiling every potential customer
• New Product Idea
• Consultation
• Real Time Customer Database
• Customer Intention wise suggestion
• Providing product suggestion
• Making top brand wise consultation
• Social media communication trend
CommEngine Growth Solution Modules for Brands
- Social Media Query Management
- Social & Retail Customer Profiling
- Integrated Re-Engagement Campaign
- Team Analytics & Insights
- Sales/Support Lead & Order Manager
On-Demand Business Intelligence & Social Monitoring.
Future discussion Scope in queue
Future discussion Scope in queue
- We will discuss about Your brand persona and how CommEngine can fit in there
- Customer Brand Social Customer Profiling & Communication Fulfillment Roadmap
- Finally how growth solution can help you in every single possible way.
- Active free trial for piloting with proper demonstration.
To Know more about CommEngine Tool & Module please visit at