Manage Social for citizen services using CommEngine.
Better inform and engage on social media with CommEngine from a single dashboard, you can engage without missing a single communication, monitor relevant conversations, and measure public sentiment around programs and policies with real-time social listening and analytics.
Try it with an Active Trial (we will work with your team) and piloting is complementary!
CommEngine would like to propose some very useful, effective and smart strategic guidelines for some of our core features to make sure the most outcome with for social communications and information service fulfillment.
Step 1: Everything is checked: Each communicated citizen and respective communication will grouped with specific events (Like – Trade License, Tax , Law Enforcement ) and Citizen Types ( Like – Ward10_Location, Owner, Tenant ) Called Tag.
Step 2: Simple Method: Simple access method will used for citizens, like they can communicate over Facebook, Messenger, WhatsApp or SMS. No new medium required to adopt.
Step 3: Robust Automated Reporting: Summary and live reports and automatic analytics will visible for decision makers, no additional resource or human engagement required for providing reports.
Step 3: Artificial Intelligence in Citizen Database: Communicate citizen contact, types and choice are mapped with AI-NLP Based system and it is automatic from user end.
Social media in government is a game changer. After all, not many things have changed the way the public interacts with governments more than social media. It is important for agencies and authorities about how to take advantage of new forms of communication.
On social, people can engage in direct dialogue with government agencies. It also gives them a chance to engage back.
CITIZEN’S & COMMUNICATION BOTH LOGGED WITH QUICK-TO-ACCESS STRUCTURE
- Each Communication in CommEngine can be Tagged / Segmented based on types and services (like Trade License or City Service or Law Enforcement Issues).
- Each Citizen contact and sentiment captured with AI systems and Human Agent’s participation, will be a key factor for serving citizens.
EVERY COMMUNCATION TAKEN CARE OF- STEP BY STEP
Every citizen’s communication will be handled among officials and step by step, as required. No chance to miss any single communication and citizen information fulfillment ensured till last mile.
CommEngine believes an informed citizen is happy audiences.
DATA DRIVEN DECISION FROM DASHBOARD ANALYTICS
After using all these kinds of tags (both as issue tag & user tag), the CommEngine analytics will start building your service insight and custom reports in real time.
Decision makers and official can get a real pulse about what’s going on down the line in a glimpse and take necessary measures.
RE-ENGAGE WITH CITIZEN THROGH VOICE, SMS, MESSENGER, EMAIL IN A MINUTE
Based on captured data and citizen’s type or their communication type, communicate directly with information’s, updates, instructions, alerts , crisis communication with citizens in a minute, from same SocialCRM tool and its within Minutes.
Key Use Case for Public Service Agencies with SocialCRM
Social media isn’t just a good way to share memes and keep up with what’s trending. It can also be a very powerful way for government agencies to interact with the public.
An engaged audience is a happy audience.
And when you keep the public engaged, you’ll be able to keep them informed about the policy and issues that matter most to them.
It’s an amazing tool for trust and engagement building, conversational image building.
Instead of only relying on advertising, government entities can now leverage more cost-efficient social platforms to raise awareness about issues the public needs to know about. After all, these are platforms their audience already uses.
Check out more in workshop session detailed strategy on SocialCRM for citizens. If your agency manage social for citizen with CommEngine , our social media archiving & integrations make it easy to stay compliant with data encryption compliance, General Data Protection Regulation (GDPR), and other public records laws.
E-Mail : contact@commengine.xyz |Call: +880- 16789 -16789 Send Request : https://commengine.xyz/demo/