Link3 Technologies Limited is a leading IT solution provider offering a range of solutions including IP telephony, cybersecurity, Office 365 and fixed fiber broadband connections across both the retail and corporate markets of Bangladesh.
Link3 exists to seamlessly connect people and organizations, enrich their lives and open them to a world of possibilities.
Link3 aspires to become the preferred choice in digital lifestyle using world-class technology and innovation.
CommEngine is a Data-Driven 360° Social CRM that promises you to Track, Trace, Organize and Map each social media Communication & Customer intuitively with complete visibility.
CommEngine supported & partnered by Robi Axiata and Microsoft.
CE awarded with National ICT Award at 2019 & Bangladesh Innovation Award 2021
Link3 can achieve GOAL by CommEngine
- Response Management: The step-by-step response operation of CommEngine Tool ensure zero missing communication & allows the agent to work mindfully.
- User Acquisition: Using CommEngine follow-up feature special communications can be follow-up within the system. Notification base follow-up management ensure higher user acquisition rate.
- Communication Trend Capture: CommEngine have a tagging feature that will help you to segmenting all the communication regarding complain, compliment, support, service etc. and Proper tagging will give a real-time visibility in Dashboard.
- Customer Database: The AI base customer profiling create a life time asset for brands. And the proper user tagging will generate segment wise customer database that will help to narrow down target audience for further re-engagement campaign.
- Lead Management: With the integrated Lead Management System (LMS) at CommEngine, Link3 can easily nurture the various Leads (sales, services, support) that come to your social media. The CommEngine LMS allow SMS, Mail, On demand WhatsApp actions for re-engagement.
Key Benefit Analysis for Link3 by CommEngine
- Productivity: Ensure zero messing communication mindfully and minimize agent disruption which increases agent efficiency by 20%.
- Management Supervision: CommEngine real-time Dashboard will give the visibility – Total Communication Status & Communication Trends, Count of the new Consumers & Segment-wise consumer acquisition, Engagement Stats, Agent performance analytics in between dates
- Reporting for Supervisor: CommEngine Tool Generate Automated reports on Agents KPI and SLA, First/Handing Response time ; that reduce the work hour of an MIS & all the reports will help in decision making & business growth. Our partners usually save 04-Mandays per brand with maximum three social media pages.
- Future Supported: CommEngine is not only response management solution , it included integrated sales & support lead management + Customer Database Building + Communication BI data.
Brand Communication Persona Analysis for Link3
Link3 crossed 100k retail broadband connections, becoming the largest ISP in the country in terms of active subscribers. Link3 is also a pioneer in offering integrated solutions in the corporate sector
- Link3 serves IT Solution, IP Telephone, cybersecurity, Office 365 and fixed fiber broadband connections.
- Consist a community and target group of retail and corporate both consumers.
- Basket size of each lead is significantly higher.
- More than 20% communication can turns to a lead from social / digital
- Customer decision time for a lead is nearly a week to month.
- Profiling Mass supporter group and keep engaging is a key.
- Serving top aware TG and one-stop support & service management will create conversational brand image.
To be with the count of be and listen to your clients social media management is best solution for analytics and data driven decision.
CommEngine Growth Solution Modules for Brands
- Social Media Query Management
- Social & Retail Customer Profiling
- Integrated Re-Engagement Campaign
- Team Analytics & Insights
- Sales/Support Lead & Order Manager
On-Demand Business Intelligence & Social Monitoring.
Future Discussion Scope in Queue
- We will discuss about Your brand persona and how CommEngine can fit in there
- Customer Brand Social Customer Profiling & Communication Fulfillment Roadmap
- Finally how growth solution can help you in every single possible way.
- Active free trial for piloting with proper demonstration.
To Know more about CommEngine Tool & Module please visit at