Overview
Order management is one of the most required features of CommEngine tool, businesses like SME, Brands, E-commerce, need a system that can track, store, and manage all the orders from the beginning of the process to the last mile.
Feature
with order management one can maintain any order effectively and efficiently, so let’s jump in
No separate system required
Order management allows an user to place order , store data , track order current status , inventory management ( product storage ) , invoice generation , printable invoice format , customer satisfaction management , special requirement and instruction management all in one system ,
at the same time giving the full privilege to download the datasheet in excel format when needed , at the same time orders coming from other sources like manual \ offline orders , personal inputs , etc. also can be imported to the datasheet directly .
So simply you just don’t need any other system if you have order management.
Track your customer
With order management user simply can reuse the user data again and again whenever needed that is previously saved in the system , as you know that CommEngine save the phone number and email address of the customer automatically , and also other data can be saved in the system and while placing order user can simply use those data at once .
Product List Management
The most required feature of ODM is the inventory management or product enlisting, for maintaining the product most of us will think to construct an inventory management system separately but with ODM the inventory management comes All along in built. With this feature users will be allowed to manage the products and also be able to use give input while order placement .
Order filtering
With ODM any order is traceable; now let’s see how order management can answer entire mostly asked question
1. How many orders we have placed today:- solution : set the filter to “placed “ and you’re done.
2. How many orders being canceled today :- set the filter to “canceled “
3. Who is serving the customer:- check in handled by.
4. How to know the special requirement from the customer:- check in special notes .
And many more you can do with ODM.
Automated Status Update (delivery related)
CommEngine’s order management system helps you to ensure the complete satisfaction of your customer. If you think from customer point of view the question will come to your mind at first
1. Is my order taken- when you place the order with ODM our system will automatically send your customer a confirmation text about the successful placement of your order.
Simply you can change the orders status from placed to in transit and our system will send text about the arrival, that’s how if you change the status from in transit to delivered customers will be notified about the delivery.
In this way you can easily maintain the orders to the last mile .
Invoice Generation
Order management has an inbuilt system that can automatically generate invoice that is both in HTML format and also printable in pdf format that can be attached while the order shipment. You just don’t need any other thing for this invoice generation system.
Save your time
in general process any order takes a lot of time to take then too process and then placement , but statics shows that ODM can reduce more than 8 minutes of your time for each order ,
Now let’s a mathematical problem ,assume that you place 50 order per day so if save 8 minute for each then you are saving
(Eight minutes * fifty )= four hundred minutes
so Four hundred minutes / sixty minutes = six hour & forty mint
So you are saving almost six hour and forty minute .
Use proper tool, increase efficiency and use your time on your core business.