Paperfly offer doorstep delivery services all around Bangladesh at union level, along with warehousing and fulfillment services.
At Present Paperfly have the widest cash-on-delivery coverage and handle highest e-commerce volume in the country as a 3PL. The whole operation is backed by state-of-the-art technology developed from Scratch.
In resent introduced 2 different services ‘Return/Reverse’ with free-of-cost!
CommEngine is a Data-Driven 360° CRM that promises you to Track, Trace, Organize and Map each social media Communication & Customer intuitively with complete visibility.
CommEngine supported & partnered by Robi Axiata and Microsoft.
CE awarded with National ICT Award at 2019 & Bangladesh Innovation Award 2021
Paperfly can achieve GOAL by CommEngine
- Response & Follow-up Management: The step-by-step response operation of CommEngine Tool allows the agent to work mindfully, and accordingly, special communications can be follow-up within the system.
- Merchant Lead Management: With the Lead Management System at CommEngine, Paperfly can easily nurture the Merchant and various Leads (sales, services, support) that come to your social media.
- Issues Management: CommEngine have a tagging feature that will help you to segmenting all the communication regarding complain, compliment, support, service etc.
- Customer Database: The AI base customer profiling create a life time asset for brands. And the proper user tagging will generate segment wise customer database that will help to narrow down target audience for further re-engagement campaign.
Key Benefit Analysis for Paperfly by CommEngine
- Productivity: Ensure zero messing communication mindfully and minimize agent disruption which increases agent efficiency by 20%.
- Management Supervision: CommEngine real-time Dashboard will give the visibility – Total Communication Status & Communication Trends, Count of the new Consumers & Segment-wise consumer acquisition, Engagement Stats, Agent performance analytics in between dates
- Reporting for Supervisor: CommEngine Tool Generate Automated reports on Agents KPI and SLA, First/Handing Response time ; that reduce the work hour of an MIS & all the reports will help in decision making & business growth. Our partners usually save 04-Mandays per brand with maximum three social media pages.
- Support Flex: CommEngine is best in Brand wise customer experience design, tools support, train & supervise local team , post- support.
- Future Supported: CommEngine is not only response management solution , it included integrated sales & support lead management + Customer Database Building + Communication BI data.
Brand Communication Persona Analysis for Paperfly
Paperfly has become a brand in Bangladeshi delivery media through premium support and services since 2016 and has reached the union level.
- Paperfly serves Doorstep Pick-up, Door-step Delivery, Cash-on-delivery Collection, Warehousing, Packaging, and all other logistics needs.
- Consist a community and target group of Marchent and end consumers.
- Basket size of each lead is significantly higher.
- More than 20% communication can turns to a lead from social / digital
- Customer decision time for a lead is nearly a day to week.
- Profiling Niche supporter group and keep engaging is a key.
- Serving top aware TG and one-stop support & service management will create conversational brand image.
To be with the count of be and listen to your clients social media management is best solution for analytics and data driven decision.
CommEngine Growth Solution Modules for Brands
- Social Media Query Management
- Social & Retail Customer Profiling
- Integrated Re-Engagement Campaign
- Team Analytics & Insights
- Sales/Support Lead & Order Manager
On-Demand Business Intelligence & Social Monitoring.
Future discussion Scope in queue
- We will discuss about Your brand persona and how CommEngine can fit in there
- Customer Brand Social Customer Profiling & Communication Fulfillment Roadmap
- Finally how growth solution can help you in every single possible way.
- Active free trial for piloting with proper demonstration.
To Know more about CommEngine Tool & Module please visit at