Social customer campaign in CommEngine is a core tool of the whole platform. It connects businesses with their social customers deeply. The role of CRM (Customer Relationship Management) lies there. To increase the customer business relationship intimacy. However, in CommEngine not only you get the tools that make your communication and retargeting easy, but also you get the tools that make your retargeting & communication process easy.
Templates is one of the tools that helps you to create a campaign easier. It’s basically made pre made common messages that are mostly used by you to communicate with your customers on a daily basis. The frequently asked questions by these customers can be answered by these campaign templates easily. In the midst of busy office hours & numerous customer queries it becomes really tough for the customer service team to get back to the customers in a short time as well as with the perfect reply to manage their queries. Lets see, how you can create templates in CommEngine:
Step 1: Go to CommEngine & find Configuration
Step 2: Under Configuration find Templates
Step 3: After that find Create New Template & click on it
Step 4: After that the edit tab will come, give your template a name & write the template message. You can also add a file or image with the message
Step 5: Once you have saved your template, go to Consumer Mapping and hit Campaign
Step 6: In the Campaign window, select Template
Step 7: Find the Template Name that you created recently
Step 8: Click on it and your desired message for your customer is ready to send
That’s how CommEngine Templates handles your hassle during the peak hours of your customer service & lets you to achieve utmost customer satisfaction. So what’s the wait for? Signup your social media page today at CommEngine & start your lead management like never before.
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