CommEngine is a Data-Driven CRM that promises you to Track, Trace, Organize and Map each social media Communication & Customer intuitively with complete visibility.
CommEngine supported & partnered by Robi Axiata and Microsoft.
CE awarded with National ICT Award at 2019 & Bangladesh Innovation Award 2021
What kinds of challenges are faced by a brand?
- Difficult to manage 100% social communication
- No Actionable social & retail customer database
- Significant missing sales & support lead management
- Missing order from social media tracking and management
- Social listening & Market Monitoring Missing.
- Less owned source for BI & data driven action
Only <10% Brands & Agency adopt social media management & analytics solution in Bangladesh
Despite spending enough resources and budget to create social media traffic
Brands Still struggle with Last-mile Fulfillment, missing Leads (sales, support & service), Customer data, Insight of Social Listening & Monitoring.
CommEngine is here with
Social Customer Management + Social Customer Database + Lead & Order Management + BI Reporting + Analytics which will change the game with
“Last Mile Solution”
How can CommEngine help the Brand to achieve goals ?
Response & Follow-up Management: The step-by-step response operation of CommEngine Tool allows the agent to work mindfully, and accordingly, special communications can be follow-up within the system.
Lead Management: With the Lead Management System at CommEngine, A Brand can easily nurture the Merchant and various Leads (sales, services, support) that come to your social media.
Issues Management: CommEngine has a tagging feature that will help you to segment all the communication regarding complaint, compliment, support, service etc.
Order Management: For Product & Service order based brands its important to create conversational order direct from messenger & push in own CRM/Site.
Customer Database: The AI base customer profiling creates a lifetime asset for brands. And the proper user tagging will generate a segment wise customer database that will help to narrow down the target audience for further re-engagement campaigns.
What are the key benefits of getting a Brand by CommEngine?
Productivity: Ensure zero messing communication mindfully and minimize agent disruption which increases agent efficiency by 20%.
Incremental Sales: CommEngine can help to convert each and every social opportunity to Sales lead which impact on sales.
Management Visibility: CommEngine real-time Dashboard will give the visibility – Total Communication Status & Communication Trends, Count of the new Consumers & Segment-wise consumer acquisition, Engagement Stats, Agent performance analytics in between dates.
Reporting for Supervisor: CommEngine Tool Generate Automated reports on Agents KPI and SLA, First/Handing Response time ; that reduce the work hour of an MIS & all the reports will help in decision making & business growth. Our partners usually save 04-Mandays per brand with a maximum of three social media pages.
Support Flex: CommEngine is best for tremendous support, training & supervision.
CXM Strategy: CommEngine provides customers with a Customer Experience Management Communication flow book for business growth, where communication strategies, tagging suggestions, etc. are covered in detail.
To Know more about CommEngine Tool & Module please visit at